Confidentiality and Other Guidelines

Tell your story in a way that is empowering of you

The guidelines below help to create a space which is safe for sharing, and before we have an appointment it's important that you have a read over them. I will also go over these in our initial phone-call, where you will the opportunity to ask any questions.

Confidentiality

Personal information is collected about you via the 'getting to know you' form, contact forms, and through the process of therapy. This information could include your name, address, emergency contact information, billing information, and answers to questions on the 'getting to know you' form. This personal information is collected in order to assist in providing an effective therapy service.

Brief notes are also taken of any supervision or therapy sessions. These will be stored electronically in a secure location, using an encrypted file. Any hard-copy notes taken in session will be shredded.  You have the right to ask for a copy of any personal information held about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact info@roimatayoung.co.nz. In line with the Privacy Act 2020, electronic records are kept for a period of 10 years, after which time they will be securely destroyed. 

These are the exceptions to confidentiality:

  • Risk of harm or neglect: If I ever have serious concerns about your safety or the safety of others, I will not maintain confidentiality. Where possible, I will discuss this with you first, unless I believe that telling you will increase the risk of harm. If I do need to extend confidentiality, I will only provide the minimum of information,and only to the people whom it is absolutely necessary.
  • Supervision: I have regular supervision with an experienced practitioner, who is also bound by confidentiality. Supervision helps me to focus on and improve the quality of my mahi/work. If I discuss you in the supervision space, I will endeavor to protect your identity.
  • Legal requirements: If issued with a search warrant or a subpoena to give evidence in court, or in the case of other legal processes, I may be required by law to share information.
  • Consent: You may decide to give consent for me to speak with someone else, such as a support person, your GP, or another professional who is working with you. In this case I will be guided by your instructions around what can and cannot be discussed.

Online Therapy Sessions

Online appointments are by Zoom, and a link will be sent to you before our session. If there are any issues with connectivity during the session, we can switch to Whatsapp. However, the fee is still payable even if technology fails, as I have already committed the time to you. To make the best of an online appointment, please:

  • Download Zoom prior to our appointment if not already on your device
  • If you have never used Zoom before, have a practice using it

  • Find a comfortable and confidential space, where you feel safe to talk

  • Let others know that you are in a meeting and not to interrupt you

  • Have everything you think you might need in the room with you, such as tissues and water

  • Do not drive during an online session

Other Guidelines

  • Please do not attend the appointment while under the influence of substances
  • As this will be a professional relationship, aroha mai/apologies, I am unable to accept friend requests on social networking sites

Feedback

Lavender in rays of sunshine
That Wanaka tree
White flowers in the sunset

I am quite open to hearing feedback. If there is anything throughout the course of our therapy which you are not happy with, please let me know, so we can have a conversation about it. Feedback is helpful as it helps me to improve my practice. If you have a complaint which we have not been able to resolve, you can approach NZAC or the Health and Disability Commission to have it addressed.

Fees

The cost for a 50 minute session conducted via Zoom or in-person in Avondale, is $130. Payment is due within 5 working days of receiving the invoice.

If any payment is overdue the next session will be cancelled until it is paid.

Cancellations

Please give as much advance notice as possible if you decide to change or cancel an appointment, by phone, text, or email. Communication is what is important. If less than 24 hours notice is given, or the appointment is missed, you will be charged the full cost of the session.

Further Support

Please note that I do not provide a crisis service. If there is ever serious risk of harm, or serious concerns for safety, please don't hesitate to call emergency services on 111 or the mental health crisis team in your area. For Auckland this is 0800 800 717 (24/7).

Helpful Contacts

  • Need to Talk 1737 (text/call 24/7)
  • Youthline 0800 376 633
  • Parent Helpline 0800 568 856
  • Outline 0800 688 5463
  • Alcohol & Drug Helpline 0800 787 797 (24/7)
  • Your General Practitioner

Get in touch to book your free 15 minute kōrero/chat

Book a Time

Top